Student Tracker – Terms of Service

These Terms govern access to and use of Student Tracker (the “Service”). They incorporate our Privacy Notice and Cookies Policy by reference.

1) Agreement to terms

By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you represent you have authority to bind that organisation. In that case, “you” includes the organisation and its authorised users.

2) Who we are

The Service is provided by:

• Legal entity: Seemee Education Services
• Trading name: Student Tracker
• Contact email: info@seemee.tech

3) Description of the Service

Student Tracker provides software for managing students, timetables, worksheets, stock and related operations for education and tuition centres. We may modify or discontinue the Service, and where reasonably practicable we will provide notice of material changes.

4) Accounts and security

You must provide accurate information and keep account credentials secure. You are responsible for activity under your account and for ensuring only authorised users access the Service. Notify us promptly of suspected unauthorised use at info@seemee.tech.

5) Acceptable use

You agree not to:

• Use the Service in violation of law or regulation.
• Upload or process data that is unlawful, harmful, or infringes third-party rights.
• Attempt unauthorised access to the Service, other accounts, or our systems.
• Use the Service to distribute spam, malware, or to harm others.

We may suspend or terminate access if we reasonably believe you have breached these Terms or pose a legal or security risk.

6) Customer Data

6.1 Your rights in Customer Data

You retain rights to the data you upload to the Service (“Customer Data”).

6.2 Licence to operate the Service

You grant us a limited right to host, process, transmit, and display Customer Data solely to provide, maintain and support the Service and to comply with law.

6.3 Your responsibilities

You are responsible for:

• (a) the accuracy and legality of Customer Data;
• (b) ensuring you have a lawful basis to upload and process Customer Data; and
• (c) providing any notices and obtaining any consents required under data protection law.

7) Data protection (processor terms)

This section applies where Customer Data includes personal data and you are a controller.

7.1 Roles

You are the controller of Customer Data personal data. We are the processor for that Customer Data personal data. We may act as a controller for account administration and support data as described in the Privacy Notice.

7.2 Instructions

We will process Customer Data only on your documented instructions, including as necessary to provide and support the Service, and as required by applicable law.

7.3 Confidentiality

We will ensure persons authorised to process Customer Data are subject to confidentiality obligations.

7.4 Security

We will implement appropriate technical and organisational measures to protect Customer Data.

7.5 Sub-processors

You authorise us to use sub-processors to provide the Service (e.g. hosting, database, email delivery). We will ensure sub-processors are bound by written terms requiring them to protect Customer Data to a standard no less protective than this section. Sub-processor list: available on request via info@seemee.tech.

7.6 Hosting and transfers

Customer Data is hosted and processed within the UK/EEA. If transfers outside the UK/EEA become necessary, we will implement appropriate safeguards and inform you.

7.7 Assistance

Taking into account the nature of processing, we will provide reasonable assistance to help you respond to data subject requests and meet relevant obligations (including DPIAs) where Customer Data is involved.

7.8 Personal data breaches

We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data and provide information reasonably required for you to comply with applicable law.

7.9 Deletion/return

Upon termination, we will delete Customer Data from active systems within 3 months, subject to backup cycles and legal requirements. Backups are overwritten/deleted within up to 1 year.

7.10 Audit

On reasonable notice, you may request information reasonably necessary to demonstrate compliance with this section. Any audit must not compromise security or other customers' data and may be satisfied by reasonable documentation and controls evidence.

7.11 Precedence

If there is a conflict between this section and other parts of these Terms regarding Customer Data, this section prevails.

8) Intellectual property

We own or license the rights in the Service, its design, software and content (excluding Customer Data). We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

9) Limitation of liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude liability for indirect, consequential or special loss. Our total liability in connection with the Service is limited to the amount you paid us in the 12 months before the claim (or a reasonable cap if no fee applied). Nothing excludes liability for death/personal injury caused by negligence or for fraud, or any liability that cannot be excluded by law.

10) Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or legal/security reasons, with notice where reasonable.

11) Changes

We may update these Terms from time to time. The “Last updated” date will be revised. Continued use of the Service after changes means you accept the updated Terms.

12) General

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If any part is held invalid, the remainder remains in effect.